Day Two: Enacting
9:30 AM - 10:35 AM
In many economies service sectors such as retail and restaurants account for a growing proportion of jobs that pay low wages, offer unpredictable schedules and few opportunities for success and growth. To create a good jobs economy, we need to transform these “ bad jobs” into “ good jobs.”
In her talk, Zeynep Ton, a professor at MIT Sloan School of Management, will make the compelling case that improving those jobs will require companies to operate differently: from seeing people as integral parts to designing a human-centered operations strategy. Drawing on more than a decade of research, Ton will show that a human-centered operations strategy is not only possible, but highly profitable even in low-wage service settings.
We send you curated content from the Centre for Workplace Leadership. No rubbish, promise.